Santa, Rudolph
and SMS
Note: This is a Christmas post from one of our most prolific contributors.
Over the years Santa Claus has successfully delivered Christmas
gifts all over the world and without major incidents. Every year Rudolph the reindeer
takes the lead and ensures kids gets their present. It is an amazing result.
Of all places on earth, Santa Clause lives at the North
Pole. A deserted place where no one else lives but Santa, his helpers and the
reindeers. At the North Pole he gets just the minimum training in roof and
chimney approaches, since there are no other homes at that place. Even though
not known, he informally assists the Easter Bunny in an attempt to stay
airborne-proficient for next Christmas delivery.
So far, Santa hasn't had any major incidents. He got
stuck in a chimney now and then and the reindeers stumbled as they landed on
the rooftops. But the gifts were still delivered before days end, year in and
year out.
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| The deliveries did not always go as planned |
However, with the increasingly Cyber competition Santa
needed to find a niche to maintain his position as the Christmas favorite.
Since Rudolph is the leader of the reindeers, Santa
gave him a task to implement as system to ensure more effective deliveries and
less stumbling on the roofs.
Santa named the system "Streamlined Mission Service" or SMS. Santa had come to realize
that many of those little mishaps delayed his deliveries and upset kids around
the world when he came late. He needed a way of knowing where he lacked
proficiency so he could target his knowledge and practice. Santa's delivery
policy was "Zero tolerance to
delayed deliveries"
Over the last year of making toys, Santa also came up
with a policy that Rudolph could not blame the other reindeers when incidents
happened. Santa named this the "No
bucking antlers" policy. Santa demanded that Rudolph addressed the
training, the organization and his own leadership methods after each incident. On
top of it all, he expected reindeer-accountability and gave them roles and
responsibilities, with Santa himself as the AE (Accountable Elf).
Rudolph accepted his responsibility and implement SMS.
He also documented the plan and submitted to the AE a plan for toys deliveries.
After AE approved the plan, he gave Rudolph the Monopoly Money as an ER finance
resource (Elf & Reindeer) in preparation of training and Christmas delivery
trip.
When the time come for delivery, the plan, training
and accountability had given Santa and his team an edge to the cyber-gift
deliveries overflowing the world, where he delivered every present on time to
all the kids in the world, and without as much as one single incident. Santa
saved so much Monopoly Money by implementing SMS and maintaining his position
as the leader of world gift deliveries that he secured a delivery contract for
the next 100 years.
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|
With the
contract secured, Santa is flying for another 100 years.
|
Yes, Santa and his helpers is an imaginary fantasy story
where they are living in a perfect world.
Safety
is much more than imaginary and fantasy stories.
Safety
is to apply a Safety Management System as a tool to improve in an Imperfect World.
Merry Christmas and enjoy the Holidays!
BirdsEye59604
