Best Vocabulary Keeps Aviation Safe
NOTE: This post is from one of our frequent contributors to this blog, "Birdseye59604.
Everyone believe they are the key piece to keep aviation safe. However, it’s the one with the best vocabulary who wins the deal.
For
a moment, let’s simplify activities and group into; regulatory, operational and
servicing. After major accidents the regulatory response is that there are
regulations in place to prevent accidents, operational response that they are
fully trained and capable and servicing that technical items were functioning
properly. Everyone assigns credit to their own group. With this approach, the
one with best vocabulary wins the deal. But, there is no single answer to
accident prevention.
When
an internal auditor does an audit of compliance of regulatory, operational or
servicing data, questions are asked to management and employees. Answer given
may vary from elaborating on the issue, to a few short words. If questioning
includes people of the incorrect group, who should not be included in the knowledge
database, then the results are skewed to non-compliance. When the correct sample
is applied to the group, it becomes the one with best vocabulary who wins the
deal.
Audits
and internal compliance inspections are of job-performance, job-understanding,
job-knowledge and process applications. If an internal audit applies the bar of
non-regulatory compliance as illegal activities and verbal communication to
statement of facts, then the audit becomes invalid as a job-performance and
process applications.
 |
| When assessing topography for suitability, fog is obscuring facts. |
Internal
audits and compliance inspections requires to be assessed within a standard of
parameters. Verbal communication is not standardized, since personnel use
different vocabulary to describe same event. Events are remembered differently
and ethnical background makes a difference in answers given.
An
auditor may also lack questioning and communication skills, since they are
experts in applying checklist items and are not experts in asking questions. At
the end of the day, the auditor, or compliance inspector, determines the outcome. When outcome
is based on gut-feelings of answers given, data is obscured by fog and the results
are skewed in a bias direction in favor of best
vocabulary.
Samples
of standardized questions, or multiple-choice questions, which then are
processed with Statistical Process Control (SPC) are non-bias methods to assess
processes for regulatory and safety compliance. Timed questions, in groups of
3-5 short questions, specific and targeted are data collection tools. Online survey tools are great in assisting internal
auditors and compliance inspectors with non-bias questions to ensure assessment
of job-performance and not of vocabulary performance.
BirdsEye59604
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