Tuesday, January 8, 2013
Procedures are the basics of control
The control of a system is essential to assure the outputs of the system are predictable. The first step in gaining that control must be standard operating procedures. These procedure tell people How to do the process. Where there are no procedures, there can not be control since people will tend do what they think is right in their own mind!
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You are so right. Is is possible that procedures can be memorized?
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